Refund Policy
We want you to be satisfied with the digital marketing, IT support, and market research services you purchase from us. This Refund Policy explains when refunds apply, how to request one, and how the process works.
Refund Eligibility
You may be eligible for a refund in the following circumstances:
- A purchased service has not been delivered within the agreed timeframe
- Work delivered materially differs from the scope agreed at checkout
- A duplicate order or payment was made in error
- The service was cancelled by 93 Cart Corner Limited before work began
Eligibility is assessed on a case-by-case basis once work has commenced, as many of our services involve time and resources committed on your behalf from the outset.
Non-Refundable Items
The following are generally not eligible for a refund:
- Services that have been fully delivered and accepted
- Digital marketing campaigns that have already gone live
- Market research reports that have been completed and shared
- IT support hours already rendered
- Third-party costs already incurred on your behalf, such as ad spend or licensing fees
- Change-of-mind requests made after work has begun
Request Window
Refund requests should be submitted within the following windows from the date of purchase. Requests made after these windows will be considered only at our discretion.
How to Request a Refund
To request a refund, please contact our support team with the following information:
- Your order or invoice number
- The email address used at checkout
- A brief description of the reason for your request
- Any supporting documentation, where applicable
Review & Processing Time
Once we receive your request, our team will review it and respond within 3–5 business days. If approved, refunds are typically processed within 5–10 business days, though your bank or payment provider may take longer to reflect the funds.
Refund Method
Approved refunds are issued to the original method of payment used at checkout. We are unable to issue refunds to a different card, account, or payment method. Partial refunds may be issued where only part of a service was undelivered.
Cancellations & Custom Orders
Custom quotes and bespoke packages requested through our Request a Quote process may carry different cancellation terms, which will be confirmed with you in writing before work begins. Where no separate terms are provided, this policy applies.
Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our services or practices. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Refund Policy or would like to start a refund request, please contact our support team.
If we haven't delivered what we promised, we'll make it right.